Chapter 6
Retail sales
It's all about the customer
By Peter Hadzipetros, CBC News
http://www.cbc.ca/news/background/economy/retail-sales.html
According to the owners of Loblaw Cos. Ltd, one of Canada’s largest retail grocery chains, everyone is categorized into six different types of shoppers. Within these six types of shoppers there is only one category with a male name, Bernard. The type of person classified as a Bernard are the type of shoppers who do not enjoy spending large amounts of their time looking for great deals, in other words, they don’t care much for bargains. Those classified as Lynne on the other hand are the shoppers who are “young stylish bus is on a bit of a budget.”
Loblaw’s is currently planning to spend many millions of dollars to promote certain brands of products. They are also encouraging feedback from its customers.
Relation
This article relates to chapter 6’s Underconsumption theories under The Business Cycle. If products are being produced at a much faster rate than they are being consumed, it could create a variety of problems. Some of these problems, such as a build up of supply can result in layoffs. Because Loblaw Cos. Ltd is taking time to take in any feedback from its customers; they can promote the products that need to be bought in a way that would make the items seem much more tempting to buy. The result of these promotions can appeal especially to those classified under Lynne; a large group of shoppers. Lynne shoppers are on a budget always, so making products seem attractive can change their minds on what they’d like to purchase, thus preventing under consumption. Conducting surveys helps Loblaw’s understand how most customers feel, learning about their likes and habits can influence the way they operate so that they can sell their products more efficiently. I think that Loblaw’s made a very good decision when they decided to take an interest in what their customers think. The information gathered does not only help them sell their products easier, the money that is used assists money in circulating the economy.